Policies and procedures to correct disruptive workplace harassment

Often we are called in to ameliorate a crisis. An over-the-top aggressive individual has gutted the organization's productivity and morale. Sometimes, a short-term fix is what is required. The individual must be dealt with quickly, in advance of creating a policy. That is what the Respectful Conduct Clinic does.

For some Clients, the Respectful Conduct Clinic intervention is requested after the new anti-bullying Policy is in place and individuals are confirmed violators. The Blueprint for a Bullying-Free Workplace is not a zero tolerance program. Violators deserve a chance to comply with the new Policy. In the Clinic, typically run off-site for confidentiality and efficacy, offenders are re-focused to subordinate, and thereby align, their personal agendas to the needs of the organization. They are made aware of the negative consequences of their actions.

The unique Intervention consists of: Diagnostic instrument scoring; Feedback based on interviews with affected people and self-report data; Coaching of specific skills and consequences; Change-Contingent Contracting; and Conduct Monitoring to ensure compliance with the new Policy (or its principles if a policy is not yet created).

The Respectful Conduct Clinic is an intensive, 2-day corrective intervention by the experts, not vacation or "communications training." Requests for this service should ideally come from an executive authorized to compel compliance with the redirection mandate.

This service is most effective when integrated with other key services in Work Doctor's Blueprint Program.



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